1. Consumer Guarantees Act (CGA)
Under New Zealand’s Consumer Guarantees Act, all products must be of acceptable quality, fit for purpose, and match their description. If a product is faulty, defective, or does not meet these guarantees, you are entitled to a remedy:
• Minor faults: We will repair or replace the product at our discretion.
• Major faults: You may choose a replacement or a full refund.
• Contact us: Please contact us within 30 days of collection at wandering-willows@hotmail.com or in person to arrange a return. Proof of purchase is required.
We will assess the item to confirm the fault before providing a remedy. If the issue is due to misuse, damage, or improper care, we may not offer a remedy.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind or incorrect choices. Please choose carefully when ordering online.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
• Pet food, treats, or perishable products
• Pet bedding, grooming products, or other hygiene-related items
4. Returns Process
• Timeframe: Faulty items must be reported within 30 days of collection.
• Condition: Items must be returned in their original condition, with packaging and proof of purchase.
• Collection Only: Returns must be brought to our shop at 1415 SH1, Topuni, 0975 during our opening hours 7am-10am and 3pm- 5:15pm. We do not offer return shipping or pick-up services.
• Assessment: We will inspect the item and process your remedy (repair, replacement, or refund) as quickly as possible, in line with the CGA.
5. Contact Us
If you have any questions or need to arrange a return, please contact us:
• Email: wandering-willows@hotmail.com
We reserve the right to update this policy at any time. Thank you for shopping with us.
