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A point of difference.
Welfare is at the heart of what we do.

Our facility is proud to be fear free certified. 

This means we use methods and guidelines that have a  positive effect on behaviour and underlying emotional state, ensuring pets in our care have the most enjoyable experience possible. 

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Our expertise in behaviour and welfare empowers us to maintain a fear-free environment tailored to each pet's unique needs. By addressing individual requirements, we can help to alleviate fear, anxiety, and stress.

 

Our approach encompasses:

 

  • Noise Control: Eliminating or diffusing noisy echoes to create a calmer atmosphere.

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  • Visuals: Implementing barriers to minimise reactivity and create a calming environment.

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  • Handling: Exercising care, minimal intrusion, and non-invasive techniques for gentle interactions.

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  • Enrichment: Providing enriching activities for both physical and mental stimulation.

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  • Meet and Greet: Conducting assessment days to understand each pet's specific needs.

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  • Kennel Space: Offering spacious accommodations with hiding spots and multiple areas for optimal comfort.

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  • Knowledgeable Staff: Trained in force-free methods to prevent and address potential behavioural issues.

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  • Monitored Interactions: Ensuring a staff member is always present for safe and supervised interactions.

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  • Odour Elimination: Utilizing products to reduce fear and stress associated with unfamiliar scents, within their sleeping area.

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  • Playspace: Exceeding size ratios to facilitate comfortable group activities.

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  • Small Staff-Dog Ratio: Ensuring safer and more enjoyable group play with personalised attention.

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  • Grouping Criteria: Matching dogs based on size, age, temperament, and play style for harmonious interactions.

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For pets requiring advanced behavioural support, we also offer personalized 1-1 behavioural consultations.

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