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A point of difference.
Welfare is at the heart of what we do.

Our facility is proud to be fear free certified. 

This means we use methods and guidelines that have a  positive effect on behaviour and underlying emotional state, ensuring pets in our care have the most enjoyable experience possible. 

Fear Free

Our expertise in behaviour and welfare empowers us to maintain a fear-free environment tailored to each pet's unique needs. By addressing individual requirements, we can help to alleviate fear, anxiety, and stress.

 

Our approach encompasses:

 

  • Noise Control: Eliminating or diffusing noisy echoes to create a calmer atmosphere.

  • Visuals: Implementing barriers to minimise reactivity and create a calming environment.

  • Handling: Exercising care, minimal intrusion, and non-invasive techniques for gentle interactions.

  • Enrichment: Providing enriching activities for both physical and mental stimulation.

  • Meet and Greet: Conducting assessment days to understand each pet's specific needs.

  • Kennel Space: Offering spacious accommodations with hiding spots and multiple areas for optimal comfort.

  • Knowledgeable Staff: Trained in force-free methods to prevent and address potential behavioural issues.

  • Monitored Interactions: Ensuring a staff member is always present for safe and supervised interactions.

  • Odour Elimination: Utilising cleaning products to reduce fear and stress associated with unfamiliar scents within their sleeping area.

  • Playspace: Exceeding recommended size ratios to facilitate comfortable group activities.

  • Small Staff-Dog Ratio: Ensuring safer and more enjoyable group play with personalised attention.

  • Grouping Criteria: Matching dogs based on size, age, temperament, and play style for harmonious interactions.

For pets requiring advanced behavioural support, we also offer personalised 1-1 behavioural consultations.

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